Troubleshooting Cisco Unified Communications Systems v1.0
The Troubleshooting Cisco Unified Communications Systems (TUC) course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level, and for components such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure. This is a troubleshooting course and the learners should spend 60–70 percent of their time in the lab.
Objectives
Upon finishing this course, you will be able to:
Use a systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems
- When given a trouble call that has been categorized as a Cisco Unified CallManager-related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
- Diagnose a call setup issue and resolve the issues
- Troubleshoot the quality of both voice and video streams
- Given a trouble call that has been isolated to a Cisco Unified Communications system component application, the learner will be able to isolate the specific problem, propose a solution, and, where appropriate, implement the solution.
Importance
The course is of utmost importance for network personnel involved in operating and troubleshooting Cisco Unified Communications Solution.
Audience
The primary audience for this course comprises network administrators and engineers. The secondary audience for this course includes system engineers and may also include network managers.
Prerequisite Knowledge
Sound fundamental networking knowledge
- Voice fundamentals: Cisco Voice over IP (CVOICE)
- Call Agent (Cisco Unified CallManager) skills and knowledge: Cisco IP Telephony Part 1 and Part 2 (CIPT1 and CIPT2)
- Voice Infrastructure: Implementing Gateways and Gatekeepers (GWGK)
- An understanding of factors that affect voice and video quality: Implementing Cisco Quality of Service (QOS)
Course Outline
A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
- Introducing Cisco Unified Communications Systems Troubleshooting
- Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
- Gathering Information for Troubleshooting
Troubleshoot Cisco Unified CallManager-Related Issues- Troubleshooting Common Endpoint Registration Issues
- Troubleshooting Cisco Unified CallManager Availability Issues
- Troubleshooting Cisco Unified CallManager Security Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Replication Issues
- Troubleshooting Common Gateway Registration Issues
Troubleshoot Call Setup Issues- Introducing Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting Offsite Call Issues
- Troubleshooting Intercluster Dial Plan Issues
- Troubleshooting Gatekeepers in a Cisco Unified Communications System
Troubleshoot Voice and Video Quality Issues- Defining Common Voice and Video Quality Issues
- Troubleshooting VoIP Quality Problems
- Troubleshooting Echo
- Troubleshooting Quality Problems of Cisco Unified Video Advantage
Application Integration and Media Resource Issues- Troubleshooting Common Cisco Unity Integration Issues
- Troubleshooting CTI Issues
- Troubleshooting Media Resources